customer reviewとは 意味・読み方・使い方

Does the Customer Support Manager review the effectiveness of the Customer Support Management system in a regular and timely manner or on an as needed basis based on reports and findings on the status of management of Customer Support, including the status of compliance with the Customer Support Management Rules and the Customer Support Manual as well as based on the results of monitoring? Does the Manager present the Board of Directors or organization equivalent to the Board of Directors with proposals for improvement as necessary by revising in a timely manner the contents of the Customer Support Management Rules and the Customer Support Manual, the organizational framework, the implementation of training and guidance and the method of monitoring?発音を聞く 例文帳に追加

顧客サポート等管理責任者は、定期的に又は必要に応じて随時、顧客サポート等管理規程及び顧客サポート・マニュアルの遵守状況等顧客サポート等に関する管理の状況に関する報告・調査結果、モニタリングの結果等を踏まえ、顧客サポート等管理態勢の実効性を検証し、適時に顧客サポート等管理規程及び顧客サポート・マニュアルの内容、組織体制、研修・指導の実施、モニタリングの方法等の見直しを行い、必要に応じて取締役会等に対し、改善のための提言を行っているか。 - 金融庁

Does the Customer Information Supervisory Manager review the effectiveness of the Customer Information Management system in a regular and timely manner or on an as needed basis based on reports and findings on the status of Customer Information Management, including the status of compliance with the Customer Information Management Rules and Customer Information Management Manual as well as based on the results of monitoring? Does the Manager present the Board of Directors or organization equivalent to the Board of Directors with proposals for improvement as necessary by revising in a timely manner the contents of the Customer Information Management Rules and the Customer Information Management Manual, the organizational framework, the implementation of training and guidance and the method of monitoring?発音を聞く 例文帳に追加

顧客情報統括管理責任者は、定期的に又は必要に応じて随時、顧客情報管理規程及び顧客情報管理マニュアルの遵守状況等、顧客情報管理の状況に関する報告・調査結果、モニタリングの結果等を踏まえ、顧客情報管理態勢の実効性を検証し、適時に顧客情報管理規程及び顧客情報管理マニュアルの内容、組織体制、研修・指導の実施、モニタリングの方法等の見直しを行い、必要に応じて取締役会等に対し、改善のための提言を行っているか。 - 金融庁

Does the Customer Explanation Manager review the effectiveness of the Customer Explanation system in a regular and timely manner or on an as needed basis based on reports and findings on the status of management of Customer Explanation, including the status of compliance with the Customer Explanation Management Rules and the Customer Explanation Manual, as well as based on the results of monitoring? Does the Manager present the Board of Directors or equivalent organization to the Board of Directors with proposals for improvement as necessary by revising in a timely manner the contents of the Customer Explanation Management Rules and the Customer Explanation Manual, the organizational framework, the implementation of training and guidance and the method of monitoring?例文帳に追加

顧客説明管理責任者は、定期的に又は必要に応じて随時、顧客説明管理規程及び顧客説明マニュアルの遵守状況等顧客説明に関する管理の状況に関する報告・調査結果、モニタリングの結果等を踏まえ、顧客説明態勢の実効性を検証し、適時に顧客説明管理規程及び顧客説明マニュアルの内容、組織体制、研修・指導の実施、モニタリングの方法等の見直しを行い、必要に応じて取締役会等に対し、改善のための提言を行っているか - 金融庁

The inspector should empirically review, regardless of the form of rules, whether or not the rules exhaustively stipulate necessary matters and are fully disseminated to personnel who should be acquainted with them, upon approval by the Board of Directors, thus ensuring an effective system of Customer Protection. (hereinafter referred to as the “Customer Support”)発音を聞く 例文帳に追加

これらの形式にこだわらず、記載すべき事項が漏れなく明文化され、取締役会等の承認を受け、必要のある役職員に周知徹底され、顧客保護等の実効的な態勢が整備されているか否かを実証的に検証する。 - 金融庁

The inspector should review, regardless of the form of rules, whether or not the rules exhaustively stipulate necessary matters and are disseminated throughout persons in charge of Customer Explanation upon approval from the Board of Directors, thus ensuring effective Customer Explanation.発音を聞く 例文帳に追加

これらの形式にこだわらず、記載すべき事項が明文化され、取締役会等の承認を受けた上、顧客説明を行なう者に周知徹底され、顧客に対する適切かつ十分な説明がなされる態勢となっているか否かを検証する。 - 金融庁

In giving a rating, the inspector shall take account of which of the relevant processes . the formulation of the policy regarding the customer protection management system, the establishment of the system, and the review of the policy and system . involves a problem.発音を聞く 例文帳に追加

評定を行うに当たっては、法令等遵守態勢に関する方針等の策定、態勢の整備、方針等又は態勢の見直しという一連のプロセスのどこに問題があったのかを意識して行うものとする。 - 金融庁

In such a case, the inspector should review whether the areas of responsibility are clearly defined with methods such as having the Managers jointly bear the responsibility for the overall Customer Management business operation or having one of the Managers bear this responsibility.発音を聞く 例文帳に追加

4人員の配置及び権限の付与についての権限が取締役会等以外の部署・役職にある場合には、その部署・役職の性質に照らし、牽制機能が働く等合理的なものとなっているか否かを検証する。 - 金融庁

To provide an inquiry management system and program which, even if a customer makes an inquiry over a plurality of fields, enable persons in charge of the plurality of fields to cooperate to review an answer.例文帳に追加

顧客の問い合わせの対象の部門が複数にわたる場合であっても、それら複数の部門の担当者が共同して回答をレビューすることができる問い合わせ管理システムおよび問い合わせ管理プログラムを提供する。 - 特許庁