苦情処理手続の英語

一　指定紛争解決機関は、加入銀行の顧客からの銀行業務関連苦情の解決の申立て又は当事者からの紛争解決手続の申立てに基づき苦情処理手続又は紛争解決手続を開始すること。例文帳に追加

(i) That the Designated Dispute Resolution Organization is to commence Complaint Processing Procedures or Dispute Resolution Procedures based on a request for the resolution of Complaints Related to Banking Services by a customer of the Member Bank or on a request for Dispute Resolution Procedures by a Party;発音を聞く  - 日本法令外国語訳データベースシステム

１９　この法律において「苦情処理手続」とは、銀行業務関連苦情（銀行業務に関する苦情をいう。第五十二条の六十七、第五十二条の六十八及び第五十二条の七十二において同じ。）を処理する手続をいう。例文帳に追加

(19) The term "Complaint Processing Procedures" as used in this Act means procedures for processing Complaints Related to Banking Services (meaning complaints concerning Banking Services; the same shall apply in Article 52-67, Article 52-68 and Article 52-72).発音を聞く  - 日本法令外国語訳データベースシステム

我が国の場合、新協定成立前の1994年から「政府調達に関するアクション・プログラム」に基づき苦情処理の体制が整備されていたが、1995年の新協定加入に伴い、政府調達に関する苦情処理体制の再整備を図るため内閣官房長官を本部長とする「政府調達苦情処理推進本部」を内閣府に設置するとともに、詳細な苦情処理手続を定めた上、具体的苦情処理機関として、学識経験者からなる「政府調達苦情検討委員会」が設けられた。例文帳に追加

Japan has created an Office of Government Procurement Review within the Prime Minister’s Office to handle complaints concerning government procurement. The Chief Cabinet Secretary chairs the new agency. After establishing detailed procedures for the handling of complaints, Japan formed a Government Procurement Review Board consisting of experts in the field to serve as the complaint resolution body. - 経済産業省

第九十二条　この節に定めるもののほか、苦情の申出及びその処理の手続に関し必要な事項は、防衛省令で定める。例文帳に追加

Article 92 In addition to what is provided for in this Section, the matters necessary procedures for filling complaints and of their treatments shall be prescribed by an Ordinance of the Ministry of Defense.発音を聞く  - 日本法令外国語訳データベースシステム

また、当該手続に則して信用格付業者に寄せられた苦情を適切かつ迅速に処理しているか。例文帳に追加

(ii) With respect to information acquired during the course of its credit rating business, has the credit rating agency clearly established the scope in which the information is identified as confidential?発音を聞く  - 金融庁

顧客からの相談・苦情等への対応は、単に処理の手続の問題と捉えるに留まらず、相談・苦情等の内容に応じ、初期の紛争処理の問題として、可能な限り、顧客の理解と納得を得て解決することを目指すものとなっているか。例文帳に追加

In handling Consultation Requests, Complaints, etc., does the financial institution regard them as a nascent form of dispute-settlement issue, rather than merely as a matter to be processed, and aim as much as possible to provide solutions by obtaining the understanding and satisfaction of the Customer in a manner suited to the details of the requests and complaints?発音を聞く  - 金融庁

ロ．苦情等を申し出た顧客に対し、申出時から処理後まで、顧客特性にも配慮しつつ、苦情等対処の手続の進行に応じた適切な説明（例えば、苦情等対処手続の説明、申出を受理した旨の通知、進捗状況の説明、結果の説明等）を必要に応じて行う態勢を整備しているか。例文帳に追加

B. Whether the Financial Instruments Business Operator has developed a control environment wherein it provides customers, who have made a complaint, etc., with appropriate explanations, as necessary, according to the progress of the procedures for dealing with complaints, etc. while also being considerate of the specific characteristics of the customer, from the time the complaint is made to after its settlement (for example, an explanation of the procedures for dealing with complaints, etc., notification to the effect that the complaint, etc. has been received, an explanation on the progress, and an explanation of the results).発音を聞く  - 金融庁

② 苦情を受け付けた際の記録の保存、報告及び対処に関する手続が定められているか。また、当該手続に則して信用格付業者に寄せられた苦情を適切かつ迅速に処理しているか。例えば、社内の調査を要すると判断される苦情が寄せられた場合に適切かつ迅速な調査を実施しているか。例文帳に追加

(ii) Has the credit rating agency established procedures relating to the keeping of records, reporting and processing when a complaint is received? In addition, does the credit rating agency deal with received complaints appropriately and quickly in accordance with those procedures? For example, does the credit rating agency conduct appropriate and swift investigations if a complaint is received which is deemed to require an internal investigation?発音を聞く  - 金融庁