対訳 ヘルプデスク
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出典:Wiktionary
出典:『Wiktionary』 (2025/04/03 20:25 UTC 版)
出典:Wikipedia
出典:『Wikipedia』 (2011/07/01 10:09 UTC 版)
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a help desk may offer a wider range of user centric services and be part of a larger Service Desk.