customer complaintとは 意味・読み方・使い方

(1) When a person such as a customer files an application for resolution of a complaint concerning the Commodity Trading Consignment Business carried out by an Association Member, an Association shall respond to a request for consultation, provide the necessary advice to the applicant, investigate the circumstances pertaining to such complaint and demand that said Association Member should notify the details of such complaint and process the complaint expeditiously.発音を聞く 例文帳に追加

１ 協会は、委託者等から協会員の行う商品取引受託業務に関する苦情について解決の申出があつたときは、その相談に応じ、申出人に必要な助言をし、その苦情に係る事情を調査するとともに、当該協会員に対し、その苦情の内容を通知してその迅速な処理を求めなければならない。 - 経済産業省

We have received a complaint that a customer was in trouble because the product had not been delivered yet. Right now, we are waiting for the delivery company to report the current situation.発音を聞く 例文帳に追加

商品が到着せず大変困っているとのご連絡を受け、現在、運送会社に状況を確認させている最中です。 - Weblio Email例文集

METHOD, SYSTEM, AND DEVICE FOR SUPPORTING COMPLAINT PROCESSING, TERMINAL EQUIPMENT FOR CUSTOMER, AND RECORDING MEDIUM例文帳に追加

苦情処理支援方法、苦情処理支援システム、苦情処理支援装置、顧客用端末装置、及び記録媒体 - 特許庁

To provide a portrait sales system free of a customer claim such as the complaint or return of a delivered portrait.例文帳に追加

納品された肖像画に対する苦情、返品などの顧客クレームの無い肖像画販売システムを提供する。 - 特許庁

The person 4 in charge of the complaint at the builder informs the customer 1 of scheduled countermeasures such as repair and the contents of it is simultaneously inputted as failure countermeasure state information of a customer data base.例文帳に追加

工務店クレーム担当者４は、お客さま１に修理等の対応予定を連絡し、同時にこの内容は、顧客データベースの不具合対応状況情報として入力される。 - 特許庁

To raise the satisfaction degree of a customer and to efficiently provide a print service by reducing a complaint from the customer concerning the color of a print image.例文帳に追加

顧客からのプリント画像の色に関するクレームを減少して、これにより、顧客の満足度を向上させるとともにプリントサービスの提供を効率良く行う。 - 特許庁

B. Whether the Financial Instruments Business Operator has developed a control environment wherein it provides customers, who have made a complaint, etc., with appropriate explanations, as necessary, according to the progress of the procedures for dealing with complaints, etc. while also being considerate of the specific characteristics of the customer, from the time the complaint is made to after its settlement (for example, an explanation of the procedures for dealing with complaints, etc., notification to the effect that the complaint, etc. has been received, an explanation on the progress, and an explanation of the results).発音を聞く 例文帳に追加

ロ．苦情等を申し出た顧客に対し、申出時から処理後まで、顧客特性にも配慮しつつ、苦情等対処の手続の進行に応じた適切な説明（例えば、苦情等対処手続の説明、申出を受理した旨の通知、進捗状況の説明、結果の説明等）を必要に応じて行う態勢を整備しているか。 - 金融庁

Whether the Financial Instruments Business Operator goes beyond perceiving the handling of complaints, etc. as a simple problem of processing procedures, and instead regards it as a question of a control environment for providing after-the-fact explanations and aims to resolve a complaint, etc. with the understanding and agreement of the customer wherever possible while suitably interviewing customers on the circumstances according to the nature of the complaint, etc.発音を聞く 例文帳に追加

イ．苦情等への対処について、単に処理手続の問題と捉えるにとどまらず、事後的な説明態勢の問題として位置付け、苦情等の内容に応じ顧客から事情を十分にヒアリングしつつ、可能な限り顧客の理解と納得を得て解決することを目指しているか。 - 金融庁